Refund Policy

This Refund Policy ("Policy") is incorporated into the Agreement between MiseCentral LLC ("MiseCentral") and Customer. It describes when fees may be refunded or credited.

Contact: legal@misecentral.com

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1. General Principles

1.1. Subscription fees are generally non-refundable except as stated in this Policy, the Agreement, the Service Level Agreement, or required by applicable law.

1.2. Refunds, when approved, are issued to the original payment method or applied as invoice credit for enterprise Customers, unless otherwise agreed in writing.

1.3. Taxes refunded follow the original tax treatment and applicable law.

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2. Subscription Refunds

2.1. Annual Prepayment. If Customer cancels an annual subscription within fourteen (14) days of initial purchase and has not materially used the Services beyond reasonable evaluation, Customer may request a full refund of the initial annual charge.

2.2. Monthly Subscriptions. Monthly subscription fees are non-refundable once the billing period begins, except for billing errors, duplicate charges, or SLA-verified service credits converted to refund at period end.

2.3. Cancellation at Period End. Canceling at period end does not refund the current period; access continues through the period already paid.

2.4. Immediate Cancellation. If Customer selects immediate cancellation where offered, unused prepaid fees for the terminated portion of the current period may be refunded pro-rata unless forfeiture is clearly disclosed at confirmation.

2.5. Termination for Cause by Customer. If Customer terminates for MiseCentral's uncured material breach, Customer receives a pro-rata refund of prepaid unused Subscription fees for the affected Services.

2.6. Chronic SLA Failure. Refunds under the Service Level Agreement chronic failure termination provision are handled as stated in the SLA.

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3. Plan and Seat Changes

3.1. Upgrades. Prorated upgrade charges are generally non-refundable after the upgrade takes effect.

3.2. Downgrades. Downgrades do not refund fees already paid for the current period; reduced fees apply at the next renewal unless otherwise displayed at confirmation.

3.3. Seat Decreases. Removing seats does not refund the current period unless explicitly shown in the billing portal at confirmation.

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4. Professional Services

4.1. Fees for Professional Services, Implementation Services, and Statements of Work are non-refundable once work has commenced, except:

(a) MiseCentral fails to deliver contracted deliverables and does not cure within a reasonable period;

(b) the Parties agree in the Statement of Work to milestone-based refunds; or

(c) required by law.

4.2. Deposits and prepaid implementation blocks are applied to delivered work; unused portions may be refunded if the SOW is terminated before delivery for reasons attributable to MiseCentral.

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5. Billing Errors and Duplicate Charges

5.1. MiseCentral will refund or credit verified billing errors, duplicate charges, and unauthorized charges promptly after investigation.

5.2. Customer must report suspected errors within sixty (60) days of the charge.

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6. Trial Accounts

6.1. Trials are free unless otherwise stated. No refund applies because no subscription fee was charged.

6.2. If a trial converts to paid and Customer qualifies under Section 2.1 (annual within fourteen days), the conversion charge may be refunded per that section.

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7. Enterprise Invoicing

7.1. Invoice disputes follow the billing contact process on the Order Form.

7.2. Approved invoice credits apply to outstanding or future invoices.

7.3. Early termination fees stated on an Order Form may offset refunds.

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8. Chargebacks

8.1. Customer agrees to contact MiseCentral before initiating a chargeback so billing issues can be resolved directly.

8.2. Invalid chargebacks may result in suspension pending resolution, without deletion of Customer Data.

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9. How to Request a Refund

Submit requests to legal@misecentral.com or through Customer's enterprise support channel with:

• organization name and identifier;
• invoice or charge date and amount;
• reason for request; and
• supporting documentation.

MiseCentral responds within fifteen (15) business days for standard requests.

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10. Policy Updates

MiseCentral may update this Policy with notice before changes apply to an existing paid Subscription Term.

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MiseCentral LLC 8 The Green, Suite A, Dover, DE 19901 legal@misecentral.com