Current
Trust Center, Privacy, Terms, organization isolation, responsible AI principles, and procurement honesty policy.
Enterprise Procurement Center
Vendor Evaluation Built on Honest Claims
Enterprise buyers need straight answers on security, data ownership, and how the platform works—not certification badges we have not earned yet. Use this page to orient your evaluation. Detailed questionnaires, evidence packets, and contract terms come through sales, often under NDA.
Security Overview
Enterprise security principles
MiseCentral protects operational truth—recipes, batches, quality evidence, inventory, and workforce context—for hospitality enterprises. Full security detail lives in the Trust Center.
Current: Identity and access management, organization-scoped isolation, audit expectations, defense-in-depth design principles, and honest public claims policy.
Future: Downloadable security packet, standardized SIG/CAIQ responses, and published penetration test summaries when approved for external distribution.
Privacy Overview
Data collection and processing practices
The Privacy Policy explains how we handle personal data on the marketing site and in the product. Sections still under legal review are clearly marked.
We do not sell customer personal information. Operational data processing purposes are governed by customer agreements and the Privacy Policy.
Platform overview
One platform for how hospitality actually runs
MiseCentral brings prep, production, quality, inventory, and intelligence into one system—whether you run restaurants, hotels, catering, or food manufacturing.
Available today: Cloud-based software with per-organization data separation, capabilities for daily kitchen and production work, and dedicated content for restaurants, hotels, catering, and food production teams.
Coming later: Formal architecture diagrams for RFP packets, regional hosting options, and published disaster recovery targets—released with engineering and legal approval.
Data Ownership
Your recipes. Your operational records.
Customer organizations own their recipes, formulations, operational configurations, and business data uploaded to or created in the platform. MiseCentral processes data to provide the service under customer agreements.
See Terms of Service and Privacy Policy for legal framing. Export and portability terms are defined in enterprise agreements.
Data Isolation
Organization-scoped boundaries
One customer cannot access another customer's operational data. Isolation is enforced through identity, role, and organization scope—not informal conventions.
Multi-location customers receive governed rollups within their organization; one customer's data cannot cross into another's—the platform blocks that by design.
Responsible AI
Company Brain with human accountability
Company Brain provides adaptive guidance grounded in operational context. It explains recommendations; your team decides. AI does not replace accountability for food safety, release, or other consequential operational actions.
Product Overview
What you are procuring
MiseCentral is the Adaptive Operating System for Hospitality—not a single-purpose tool for one department. Turn on what you need as you grow; workspaces adapt to each person's role.
- Built for: Restaurants, hotels and resorts, catering and events, commissaries, food manufacturers, retail food, and distribution
- Includes: Recipe and production management, food safety and quality, inventory, multi-location visibility, and Company Brain operational guidance
- On the roadmap: Live product general availability, published compliance certifications when achieved, and partner/developer ecosystem programs
Procurement Process
Typical enterprise evaluation path
- Discovery — demo, industry fit, capability mapping (Contact Sales); pre-read Resource Center guides
- Trust review — Trust Center, Privacy, Terms
- Security questionnaire — shared under NDA through sales; no fabricated certification claims
- Pilot / proof of value — scoped location or department rollout
- Commercial agreement — MSA, DPA, SLA tiers per negotiation
- Implementation — onboarding per Support Center philosophy
Frequently Requested Documents
What buyers typically ask for
Available today (public):
- Trust Center — security and data practices overview
- Privacy Policy — data handling (sections still under legal review are clearly marked)
- Terms of Service — commercial terms framework (sections still under legal review are clearly marked)
- Resource Center — buyer evaluation guide, implementation checklists, operator education
- Customer Stories — implementation journeys, outcomes, and ROI themes
- Support Center — support philosophy and contact paths
Available through sales (under NDA when needed):
- Completed security questionnaires (SIG, CAIQ, custom)
- Architecture and data flow diagrams
- Subprocessor list (when counsel-approved)
- Penetration test executive summary (when approved for distribution)
Future Compliance Roadmap
Current vs. future—clearly separated
We do not display SOC 2, ISO 27001, HIPAA, PCI, or other certification badges unless achieved and approved for public communication.
Future roadmap
SOC 2 Type II path, ISO alignment, formal DPA templates, subprocessor transparency, and evidence-backed compliance claims when achieved.
Ask sales
Current compliance program status and evidence available under NDA—never implied by marketing badges.
FAQ
Procurement questions
Do you have SOC 2?
We do not claim SOC 2, ISO 27001, HIPAA, or similar certifications on this site unless achieved. Contact sales for the current compliance roadmap under NDA.
Can we get a security questionnaire completed?
Yes, through the enterprise sales path. Start at Contact with your questionnaire template and timeline.
Where are subprocessors listed?
Public subprocessor policy will publish when counsel-approved. Enterprise buyers receive current lists through procurement channels.
Who owns our recipe data?
Ready to start vendor evaluation?
Talk with sales about security packets, pilots, and enterprise agreements.