Billing Policy

This Billing Policy ("Policy") is incorporated into the Agreement between MiseCentral LLC ("MiseCentral") and Customer. It describes how subscription fees, seats, payment methods, failed payments, and account access interact.

Contact: legal@misecentral.com

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1. Billing Overview

1.1. Customer pays fees stated on the Order Form for the selected plan, seats, and any ordered Professional Services.

1.2. Self-serve Customers are billed through the payment method on file via MiseCentral's payment processor. Enterprise Customers with approved invoice billing receive invoices per Order Form terms.

1.3. Subscription fees are generally billed in advance each billing period (monthly or annual, as selected).

1.4. MiseCentral presents pricing before Customer confirms chargeable actions, including initial purchase, plan changes, seat increases, and renewals with changed pricing.

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2. Seat Licensing and Usage

2.1. Seat Limit. Each subscription includes a licensed seat count. A seat authorizes one Authorized User (or equivalent assigned membership).

2.2. Reserved Seats. Assigned active users plus pending unexpired invitations count toward the seat limit ("Reserved Seats").

2.3. Enforcement. MiseCentral rejects invitations or assignments that would exceed licensed seats. Customer must recover inactive seats or purchase additional seats.

2.4. Seat Increases. Seat increases take effect when confirmed in the billing portal or Order Form and may be prorated for the current billing period.

2.5. Seat Decreases. Seat decreases apply at the next renewal unless otherwise shown at confirmation, subject to Customer reducing Reserved Seats to the new limit.

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3. Plan Changes

3.1. Upgrades. Upgrading plans or adding capabilities may take effect immediately upon confirmation, with prorated charges for the remainder of the billing period unless otherwise displayed.

3.2. Downgrades. Downgrades generally apply at the next renewal unless immediate downgrade is offered and confirmed. Downgrading may reduce available features but does not authorize deletion of Customer Data solely due to feature tier change.

3.3. Enterprise Changes. Enterprise plan or seat changes may require Order Form amendment or approved change request.

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4. Payment Methods and Invoicing

4.1. Card on File. Self-serve Customers maintain a valid payment method through the billing portal. Customer authorizes recurring charges for subscription renewals and confirmed changes.

4.2. Enterprise Invoicing. Where approved on the Order Form, MiseCentral invoices Customer at the stated frequency with payment terms (e.g., Net 30). Customer provides a valid PO when required.

4.3. Billing Contacts. Billing notifications go to billing contacts and administrators designated in the account, not every employee.

4.4. Taxes. Applicable taxes are added to invoices or checkout as required by law.

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5. Failed Payments and Grace Period

5.1. Payment Failure. If a charge or invoice payment fails, MiseCentral notifies billing contacts and marks the subscription as past due.

5.2. Grace Period. A grace period (default seven (7) days from failure, unless otherwise stated on the Order Form) allows Customer to update payment information while maintaining core operational access. During grace, paid expansions (such as immediate seat or plan upgrades requiring new payment) may be unavailable.

5.3. After Grace. If payment is not received by the end of grace, MiseCentral may restrict or suspend access. Suspension blocks login and paid capabilities but does not delete Customer Data or the organization.

5.4. Recovery. When payment succeeds after failure, MiseCentral restores active status and clears grace timers, subject to processor confirmation.

5.5. No Data Deletion on Billing Failure. Payment failure, suspension, or cancellation does not by itself trigger organization deletion. Deletion follows separate Customer-initiated or post-retention procedures.

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6. Cancellation and Access

6.1. Cancel at Period End. Customer may cancel renewal at period end through account settings. Access continues through the end of the paid period.

6.2. Immediate Cancellation. Where offered, immediate cancellation ends access promptly and may forfeit unused prepaid time except as required by the Refund Policy or law.

6.3. Cancel ≠ Delete. Cancellation stops future billing and eventually ends access. It is not the same as deleting the organization.

6.4. Export During Wind-Down. Customer may export Customer Data during active subscription and for thirty (30) days after termination unless a different export period is stated on the Order Form.

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7. Trials and Conversion

7.1. Trials are governed by the Trial Terms.

7.2. When Customer converts from trial to paid subscription, the payment method and plan selected at conversion apply. Customer sees pricing before confirming conversion.

7.3. If trial expires without conversion, access ends per Trial Terms; Customer Data retention and export options are described in the Trial Terms and this Policy.

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8. Disputes and Adjustments

8.1. Customer must notify MiseCentral of billing errors within sixty (60) days of the charge or invoice.

8.2. Valid billing errors are corrected through credit, refund, or invoice adjustment per the Refund Policy.

8.3. Payment disputes do not excuse timely payment of undisputed amounts.

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9. Dunning Communications

MiseCentral sends organization-scoped billing announcements for events including payment failure, grace period start and end, payment recovery, trial ending, and invoice availability. These are operational notices, not marketing messages.

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10. Policy Updates

MiseCentral may update this Policy with notice before changes apply to an existing paid Subscription Term. Changes apply to renewals and new purchases after the effective date unless otherwise required by law.

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MiseCentral LLC 8 The Green, Suite A, Dover, DE 19901 legal@misecentral.com